In case of trouble, or if you have questions about our
products, go to the support page of our products where you
can refer to the following resources:
User's Guide. We know most users do not
read manuals -- and generally, it is not needed -- but
sometimes, it is best to read the manual before contacting
us about a question that might already be answered in the
manual.
Quick Setup Guide.
FAQ. It is here for you and it is a
compilation of the most frequently asked questions we
receive. We try to keep it up-to-date and add as many
questions as possible.
Email. Please go to the "Contact Us" page and send us a
message. We will get back to you as soon as possible!
You can also send us a mail to support@softronmedia.com
In any case, it is very important to provide us with the
most information when contacting us about a problem. Here
is the information we ALWAYS need before taking care of
your request:
- Version of the software you are using
- Version of your Operating System (MacOS 10.4.10 for
instance)
- QuickTime version (7.2. for instance)
- Your serial number
- Description of the problem.
- Severity (from minor cosmetic glitch to complete crash)
- Is it reproductible?
- Please also add any console logs that you might find
appropriate